Shipping policy

§ 5 Prices

The prices valid the moment of ordering and specified on the website of elysia include value-added tax/sales tax (currently 19% in Germany). The prices do not include the charges for packing and transportation.

§ 6 Packing and transportation charges

1. For the delivery elysia charges packing costs based on heaviness and complexity of packing, independent from the number of ordered articles. The customer also bears the transportation costs.

2. In case the goods are shipped to a foreign country outside the European trading zone, the customer also bears the additional tariffs and fees.

3. At the request of the customer express deliveries are possible. The customer has to bear the additional transportation.

§ 7 Delivery

1. The delivery is sent to the delivery address indicated by the customer. If the customer has indicated a wrong, incomplete or ambiguous delivery address he bears all costs resulting from this.

2. As soon as the goods have been entrusted to a transportation company by elysia, the risk automatically transfers to the customer. The delivery is sent to the delivery address indicated by the customer. Should the customer be a „consumer“ in the sense defined by § 13 German Civil Code [Buergerliches Gesetzbuch/BGB], the danger of accidental perishing or incidental deterioration of the purchased goods – even in the event of a „sale to destination“ – first becomes the legal responsibility of the customer after the goods have been delivered. If the customer is in default of acceptance, this will be considered as a delivery.

3. In case of prepayment, elysia will only deliver the goods when the receipt of money is complete. elysia will not reserve the ordered goods until complete receipt of payment. If the goods are meanwhile sold out in the moment of complete receipt of payment, elysia will immediately inform the customer about this.

4. If an article should not be available on short term, elysia will inform the customer via email on the expected delivery period as far as elysia has the customer’s email address.

5. In case the customer is no “consumer” in the sense defined by § 13 German Civil Code the customer is obligated to examine the goods immediately after delivery to detect any transportation damages. Detectible transportation damages are to be reported without delay to us. The shipping company has to attest the packaging damages at the receipt by the customer in written form towards the customer.

§ 8 Due-date and conditions of payment

1. Invoices sent by elysia are to be paid in full without delay. In case of cash on delivery the payment is possible in cash, per credit card or prepayment. In case of payment per credit card the debit is carried out with issue of the bill and shipping of the goods. Immediately at the moment the customer sends his order to elysia by email, the full amount will be reserved on his credit card.

2. elysia reserves the right to decline checks and other non-cash means of payment. Payments are always solely accepted on account of performance. Payments in foreign currency are credited according to our bank statement. The customer bears the banking fees.

3. Should the customer be in arrears in respect to paying the designated purchase price, interest is to be paid on the sum of the purchase price at a value of five percentage points above the standard German interest rate for the period of delinquency. In the event elysia is in a position to substantiate greater damages caused by delay, elysia reserves the right to raise corresponding legal claims.

4. Charging is only possible with unchallenged, established as final and absolute claims or such which are ready for judgment.

§ 9 Reservation of Ownership

The delivered goods remain the legal property of elysia until the purchase price has been fully paid.

§ 10 Warranties and Claims for Damages

1. For all defects of the goods which occur during the defects liability period the legal warranty claims, as fixed by the German Cicil Law, take place.

2. Defects or other damages owing to culpable or inappropriate handling, improper installation or use of inappropriate accessories or an alteration of the original components by the customer or by a third party not authorized by elysia, are not protected by warranty.

3. Naturally occurring signs of use are equally excluded from warranty protection.

4. elysia is liable for damages arising from other causes than the detriment to life, body and health only to the extent these have their basis in a premeditated act, gross negligence or the culpable violation of a fundamental contractual obligation on the part of elysia or its legal proxies. Liability for compensation claims above and beyond this are excluded. The legal stipulations of German product liability laws remain unaffected. elysia is not liable for the absolute availability of its online store as it cannot assure the error-free data communication on the internet.