Refund policy
§ 1 order withdrawal form
§ 2 Consumer’s right of withdrawal
elysia grants to all consumers with a domicile and a place of delivery within the European Union the legal right of withdrawal concerning distance selling. The following instruction is conform to German Civil Law. Should the consumer’s national law concerning the right of withdrawal differ in its conditions and consequences from German Law and should the national law be more favorable to the consumer than the German right of withdrawal, the consumer’s national law will apply. If the consumer’s domicile and place of delivery is beyond the European Union, the right of withdrawal will only apply, if the right of withdrawal for consumers is stipulated in the national law of the consumer. Therefore, consumers of Switzerland have no right of withdrawal. If a withdrawal is anyway accepted by elysia, the consumer will bear all costs of sending back the products.
Instructions on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us
elysia GmbH
Am Panneshop 18
41334 Nettetal
Germany
Email: info@elysia.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will collect the goods at our own expense.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of instruction
Model withdrawal form click here for the digital withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To
elysia GmbH
Am Panneshop 18
41334 Nettetal
Germany
Email: info@elysia.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
…………………………………………………………………………………………………………………………………. ……………………………………………………………..
Ordered on (*)/received on (*),
…………………………………………………………………………………………………………………………………. ……………………………………………………………..
Name of consumer(s), …………………………………………………………………………………………………………………………………. ……………………………………………………………..
Address of consumer(s), …………………………………………………………………………………………………………………………………. ……………………………………………………………..
Date and Signature of consumer(s) (only if this form is notified on paper),
…………………………………………………………………………………………………………………………………. ……………………………………………………………..
(*) Delete as appropriate.
§ 3 Costs of returning the product when claiming the right of withdrawal
The consumer shall bear the costs of returning the product if the goods have been delivered as ordered and the price of the return.
§ 3a 30-day Money-back guarantee
We stand behind our products and trust in our quality. If you are not entirely satisfied, we provide the following 30-day Money-back guarantee:
All products from our online-store can be returned for full refund within 30-days, if the product is in original condition and packaging.
The goods have to be returned to
elysia GmbH
Am Panneshop 18
41334 Nettetal
Germany
In case of returning goods under the conditions specified above, we will refund the full payment with exception of the costs of returning. The customer bears the risk of transportation. Please use our original used transport packaging if possible. These provisions do not affect your legal rights or rights of withdrawal under § 3 of this terms and conditions of business.
§ 4 Prices
The prices valid the moment of ordering and specified on the website of elysia include value-added tax/sales tax (currently 19% in Germany). The prices do not include the charges for packing and transportation.
§ 5 Packing and transportation charges
1. For the delivery elysia charges packing costs based on heaviness and complexity of packing, independent from the number of ordered articles. The customer also bears the transportation costs.
2. In case the goods are shipped to a foreign country outside the European trading zone, the customer also bears the additional tariffs and fees.
3. At the request of the customer express deliveries are possible. The customer has to bear the additional transportation.